Frequently Asked Questions

We strive to make sure we get every order right and that nothing gets damaged in shipping. However, we know that things can happen, so if there's any issue with your order please email contactus@cottagedoorpress.com with your order number and a description of the damaged, missing or incorrect items and you will be instructed on how to proceed. 

For damaged items a photo of the product and shipping carton would also be helpful.

We offer wholesale pricing and free shipping if you order 24 or more total books (don't have to be the same title). If interested, please send an email to sales@cottagedoorpress.com with the details of what you'd like to order and we will take it from there.

All of our books are independently tested to meet all US and Canadian safety requirements. The testing includes, but is not limited to, ASTM, CFR, CPSC Heavy metal, phthalates, CA Proposition 65. The third-party testing reports are verified and accepted by all major retailers.

Thank you for your interest in reading our books! You have our permission to read our books, but we'd love to see your video once it's live so please make sure to share with us. Below please find some additional guidelines to follow for recording or posting our books:

https://cottagedoorpress.com/pages/rights-and-activities

Items ordered directly from Cottage Door Press may be returned to us within 30 days of the original order date.

Returns should be sent to:
Cottage Door Press
5005 Newport Drive, 3rd Floor,
Rolling Meadows, IL 60008

Please include your name, email, phone number, and original order number with your return. We also suggest you retain a copy of the tracking number for your return for reference.

A full refund of the purchase price will be issued back to the original method of payment upon receipt of returned items. No refunds for shipping costs.

You should receive your order in 7-10 business days from the date the order was placed. During the busy holiday season, shipping times could be longer.

We do offer free shipping on orders over $29.00*. At this time, we only ship in the US. On sales less than $29.00, our rate is a flat fee of $5.99 (continental US). $15 flat fee to AK and HI

*Total sales must exceed $29.00, not including taxes.